How it works
When you send a quote on Pro, the auto-chase toggle is on by default. Every morning at 9am UK time, QuickPrice scans your unaccepted quotes and sends a tactful nudge to anyone who hasn't replied.
The reminder links back to the same client-portal page as the original quote, so your customer can accept, decline, or ask for changes with one tap. They don't need to re-read the itemised breakdown, the link just reopens the quote they already saw.
You can switch auto-chase off per quote before sending, or stop chasing any quote in a single tap from the quote detail screen. You're always in control.
Why automatic follow-ups win more work
The data on trade-customer behaviour is pretty consistent: a chunk of quotes convert on the second or third touchpoint, not the first. Customers are comparing three tradespeople, they've had a busy week, and whichever quote is in front of them when they finally decide is the one that wins.
Done manually, chasing is a job most trades hate. It's boring, it's hard to time right, and it's the first thing that falls off when you're knackered on a Friday. Letting QuickPrice do it on a fixed schedule means it actually happens — and customers who were going to say yes eventually now say it sooner.
The chase schedule
The cron runs daily at 09:00 Europe/London. A reminder is sent on a sensible cadence (not every day, we're not trying to annoy anyone) until one of:
- The customer accepts the quote — you get a push notification and the quote converts
- The customer declines — chasing stops automatically
- The quote expires based on the validity you set (default 30 days)
- You stop the chase manually from the quote's bottom sheet
Each chase is logged on the quote, so you can see exactly when follow-ups went out and whether the customer opened them.
Chasing etiquette
The chase email is written to sound like you, not like a sales funnel. No urgency emojis, no fake discount timers. It references the job, reminds them the quote is live, and invites them to reply with questions. If Quote DNA is trained on your profile, the tone matches your own.
For jobs where chasing isn't appropriate (tender work, very price-sensitive customers, people you've already spoken to on the phone) flick the toggle off before hitting send.